PRODUCT AND SERVICES TERMS (PART of Terms & Conditions - Clause 5)
5. PURCHASING OPTIONS; PAYMENTS
These Terms and Conditions apply to all purchases unless specifically modified by contract agreement. Most products and services are sold on a direct to consumer basis. Full payment is typically made at the time of sale.
5.1 Purchasing Options
A. Program Fees : The program fees mentioned on the website is the final price at which a learner may purchase any program. The company at its discretion may revise the listed price on the website without any notice.
The company might also provide other purchasing options to its learners.
A1. Scholarships. Periodically, the Company offers scholarships that, if availed at the time of purchase, will be immediately reflected in the purchase price. Most scholarships are offered with specific terms and conditions, including eligibility conditions. So, Learners are advised to reviews these terms and conditions in advance of purchase. Please note that scholarships are not stackable – only one scholarship can be applied to an order and that, after the initial purchase, adjustments to the purchase price for scholarships will only be honoured if presented to Customer Service within 28 days of the original purchase.
A2. Corporate Discounts. Corporate pricing for products and services may be available for certain business accounts. Please contact a Sales Associate for more details. Corporate discounts and credits may not be combined with other offers and are not transferable. Additional restrictions may apply. In order for a corporate discount to apply, the person making the purchase must be employed by the corporate entity, and have proof of employment, on the date of the purchase. A corporate discount presented within 28 days of the initial purchase will be honoured provided that the employment requirements are satisfied.
A3. Bulk Purchases. Bulk purchases may be available for certain business accounts. Please contact a Sales Associate for more details.
B. Other Charges : Learners can also make purchases for additional services
B1. Resubmission Fees: As part of the assessment and evaluation policy, learners are required to adhere to the resubmission fees outlined below for unit-level assignments and project reports/theses:-
Unit Level Assignment Resubmission Fees: In the event of an assignment resubmission at the unit level, whether due to assignment rejection or incorrect file upload, learners are subject to an assignment resubmission charge. For learners outside of India, Nepal, and Bhutan, the resubmission fee is GBP 50, along with any additional applicable taxes. For learners from India, Nepal, and Bhutan, the resubmission fee is INR 5,000, along with any additional applicable taxes. This fee is applicable for all types of unit-level assignments, regardless of whether it involves the upload of one or multiple documents.
Project Report/Dissertation/ Thesis Resubmission Fees: In cases of project report or thesis resubmission, including instances of project report/dissertation/thesis rejection or incorrect file upload, learners are subject to a project report/thesis resubmission charge. For learners outside of India, Nepal, and Bhutan, the resubmission fee is GBP 100, along with any additional applicable taxes. For learners from India, Nepal, and Bhutan, the resubmission fee is INR 10,000, along with any additional applicable taxes. This fee applies to project reports or theses involving the upload of one or multiple documents.
It is essential for learners to be aware of these resubmission fees and follow the guidelines to avoid any inconvenience. It is advisable for learners to carefully review and prepare their assignments to minimize the need for resubmissions and maximize their learning experience throughout the course.
B2. Batch Transfer : The company allows its registered learners for batch transfer to the immediate next batch for the same program without any charges. However, for any further batch transfers or to transfers beyond the next immediate batch; the learner would incur the following charges along with any additional applicable taxes:
Batch Transfer Fees : GBP 300 (applicable for all learners except India, Nepal and Bhutan)
INR 25,000 (applicable for learners from India, Nepal and Bhutan only)
Revised Program Fees : In the event of program fees revision, the learner has to pay the differential fees, if any, under the following scenarios –
- Batch transfer is not to the immediate next batch for the same program.
- More than 1 batch transfer availed
Also, any scholarship or company/bulk discount extended earlier will be revoked and the differential fee would need to be paid.
5.2 Payment Options
A1. Credit and Debit Card payments : The Company accepts all major credit and debit card types: American Express, Visa, and MasterCard.
All such payments are made through payment gateways. A non-refundable convenience fee is charged by the payment gateway to the learner and this amount is charged for all card payments. SNATIKA does not charge the fee or receive any part of the fee. This convenience fee is paid in full to and retained by the payment gateway.
A2. Direct Transfers : Additional forms of payment through direct transfer to company account are accepted for paid in full and also for orders paid in installments. You can connect with your Master’s Guide to get the company bank details for direct transfer.
If for any reason payment is incomplete or untimely (returned transfer, declined credit card, etc.), your account will be placed on hold and you will be unable to access or complete any online material, quizzes or assignments until full payment of the then due amount, plus any fees, is received, processed and approved. The Company has the right to reject any order and/or to limit quantities on any order, for any reason at its sole discretion.
B. Installment Plans : For some products ,services and markets, the Company offers installment payment plans.
Please note our “Not in Good Standing” status. SNATIKA offers Learners the opportunity to purchase its products and services using a payment plan. The payment plan option is a privilege and not a right. If you have an outstanding balance on a payment plan, you are required to make timely payments pursuant to your payment plan agreement even if you have completed your program or have stopped using the products or services.
All learners who do not pay their installment fees by the due date will incur a late payment fee of £ 10 (not applicable for India, Nepal and Bhutan ) and INR 500 ( applicable for India, Nepal and Bhutan) for each day beyond the due date.
If you don’t pay your fees within 15 days of your due date, SNATIKA may place a block on your SNATIKA LMS account. This means you won’t be able to access various SNATIKA services, including library, and other services. You’ll also be unable to see your exam results, request academic records (transcripts) or graduate. We’ll notify you in writing via email if this happens.
Once we’ve received your payment, we’ll restore your access to services. This can take around two working days if payment is made by payment gateway but up to five working days for wire transfer. If your access is not restored within that time, contact learnersuppport@snatika.com
If you don’t pay your fees within 45 days of your due date, SNATIKA may cancel your admission and your SNATIKA LMS account would be permanently disabled. This means that you would need to make fresh admission application and re-join the program as a new learner by paying the complete applicable fees. Any fees paid earlier shall remain forfeited. We’ll notify you in writing via email if this happens.
Without waiving any of our rights set forth, if you fail to make a payment on time, we have the right to put you in a “Not in Good Standing” status and to suspend your access to our products and services. SNATIKA reserves the right to report to concerned third parties, including employers, Learners who inquire about you, your school, credit bureaus, or any regulatory or licensing body of your Not in Good Standing status.
C. Exchange Rates and/or Bank Charges : All learners are expected to meet their program fee costs at the Pound or Sterling (£) value (applicable for all leaners except from India, Nepal and Bhutan) or INR (applicable for learner from only India, Nepal and Bhutan) regardless of any changes in exchange rates or devaluation in your home currency. In all bank transfers undertaken by a learner, the learner should accept full responsibility for whatever Pound or Sterling (£) (applicable for all leaners except from India, Nepal and Bhutan) equivalent obtained by SNATIKA’s bank and must settle personally any shortfall that may arise from the transaction. This includes any charges made by the Bank for processing the transaction; this is also applicable for India, Nepal and Bhutan learners who make payment in INR. In no circumstances is SNATIKA liable for any differences arising from foreign currency payments. You may, of course, find any changes in the exchange rate that works in your favour.
5.3 Refund Policy
This policy is applicable to all Products and Services purchased directly from SNATIKA. Please note that any previously published policies concerning returns, refunds or cancellation have been replaced by the policies stated herein and all such earlier policies are no longer applicable.
A. REFUND OF FEES
Refund of Fees shall be made to a learner account where the eligibility criteria for refund are met. The eligibility criteria include:
- Where a learner formally withdraws from her/his program 3 days before the batch start date;
- Where the programme or course is cancelled by the institution;
- Where the learner’s enrolment is cancelled by the institution;
Refund of fees may be unavailable, in full, or partial under the following conditions:
- Where the learner fails to make the balance payment post batch start date;
- Where formal withdrawal date is less than 3 days before the batch start date;
- Where learner has earlier taken a batch transfer ;
- Where learner has either hidden or provided wrong or false information about him/her self during the admission process.
B. THE QUANTUM OF REFUND WILL DEPEND ON FOLLOWING STAGES :
- Stage 1 (Advance Fees) – Currently applicable only for India /Nepal learners and before receiving intimation of Admission Confirmation from SNATIKA
- All learners who have paid advance admission fees during the admission application stage will normally qualify for following refunds :
- Application Rejected by the Institution
- 100 % refund if the application is rejected by the institution
- All scenarios other than application rejection by the institution
- GBP 100 ( applicable for all leaners except India, Nepal and Bhutan ) / INR 5,000 (applicable only for learners from India, Nepal and Bhutan) will be retained by the institution and balance would be refunded
NOTE: No refunds are applicable once SNATIKA intimates the learner of Admission Confirmation.
- Stage 2 (Program Fees)
- All learners who have paid program fees will normally qualify for following refunds:
- Program Cancelled by the institution
- 100 % refund if the program is cancelled by the institution
- All scenarios other than program being cancelled by institution
- A 10% administration fee is applied to all refunds and is based upon the “Program Fees”, which is the total purchase price minus all Standard Fees charged at the time of purchase.
- The following Standard Fees are non-refundable : Any Applicable Taxes , Subscription Fees, Reading Material Charges, Partner Fees, Subvention Charges and any other payments incurred by the institution on behalf of the leaner for additional support to the learner. (Note: All the above mentioned charges are included in the Program Fee)
No refunds would be entertained by the Institution post commencement of the program and also if a learner has taken a batch transfer.
Refunds are available only for the Program Fees, and then only for the portion of the Program Fees that has been paid to the Company at the time of the refund request. In other words, if you are making installment payments and you timely seek a refund, the maximum refund would be the amount you have paid to date (excluding any amount paid for Standard Fees), minus the 10% administration fee applied to all refunds and any Applicable Taxes , Subscription Fees, Reading Material Charges, Partner Fees, Subvention Charges and any other payments incurred by the institution on behalf of the leaner for additional support to the learner.
C. MODE OF REFUND
- Fees would be refunded back only to the same mode through which the payment was received by the institution.
- Where program fees have been invoiced to a third party the refund of fees will be made via credit note to the debtor concerned. Refund of a credit account balance will be made to the relevant debtor on request.
- Where program fees has been paid by credit / debit card, wherever possible the refund of a credit balance will be made to the credit/debit card concerned.
- Where program fees has been paid via a bank transfer, where practicable a refund of a credit balance will be made to the same bank account.
- Where program fees has been paid via installment plan, the refund will be made to the form of payment you had used to make your most recent installment plan payment. Please note, however, that if the rules of the credit card company do not permit a refund be issued to the card (typically because the date of the original transaction is outside the credit card company’s permitted refund period), the Company instead will issue a check/cheque.
- No refunds of fees is applicable for fees which have been funded and payment received through institution’s partnered lenders (Applicable only currently for India)
D. TIMING
All refunds of fees will be made as soon as possible but not crossing 30 days, after the withdrawal, change of circumstances, identification or error, or fee appeal resulting in a refund decision.
Refunds of funds will be made as soon as practicable upon request.
E. EXTENT OF LIABILITY
No liability will be accepted for the payment of interest or other consideration in respect to monies held, nor does SNATIKA acknowledge any liability for learner losses arising from exchange rate movement, conversion charges, bank fees, or fees paid to recruitment agents.
Neither SNATIKA nor any of its Educational Partners, affiliates, employees, directors, officers, agents, vendors or suppliers shall be liable to learners or any other person, whether in Contract, Strict Liability or otherwise, for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use or inability to use this website or programs, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of search results, or computer / electronic device failure, virus or malfunction. In no event will SNATIKA be liable for any damages in excess of GBP 10/₹1000 or, in the case of enrolled learners, the fees paid by them in connection with their enrolment into a program.
F. FEE PROTECTION
Any programme or course offered by SNATIKA and listed in its calendar may be cancelled by SNATIKA as a result of insufficient resources or learner demand. The Director – Operations confirms that SNATIKA has the financial resources available to refund fees to learners enrolled in any cancelled programme or course.
Notwithstanding the foregoing, if the Company cancels or postpones a program due to inclement weather, force of nature or any act of God, the Company reserves the right to reschedule the program within twelve (12) months from the date of such cancellation or postponement and, in such circumstances, no refund will be due and the Company will not be liable for any consequential loss resulting from such cancellation or postponement.
In the event of change/addition/expiry in partnership status with university or awarding body (herein referred as partner institutions , for whatsoever reasons, SNATIKA would provide an alternate/replace with a new/other partner institution to enable our learners in completing the program. Such alternate/replacement might bring changes to the qualification and duration of the program for the learner. Learner hereby agrees such decision would be at the sole discretion of SNATIKA and no refund will be due from the Company and also will not be liable for any consequential loss resulting from such decision.
G. AUTHORITY
All refunds of fees and refunds of funds will be made and actioned in accordance with approved delegations as notified from time to time.